Effective Date: [Insert Date]
Welcome to Mintverse Travel. These Terms & Conditions (“Terms”) govern your use of our website, travel planning services, quotations, bookings, payments and other services provided or arranged by Mintverse Travels Private Limited (“Mintverse Travel”, “we”, “us” or “our”).
By using our Website, submitting an enquiry, requesting a quotation, confirming a booking or making a payment, you acknowledge that you have read, understood and agreed to these Terms.
Mintverse Travel provides and/or arranges travel-related services which may include:
Certain travel services are provided by independent third-party suppliers including airlines, hotels, cruise companies, tour operators, destination management companies, transportation providers, insurance providers and activity operators.
Where applicable, bookings are also subject to the respective supplier's terms, policies and conditions.
All quotations, itineraries, prices and travel proposals are subject to availability at the time of confirmation.
A quotation does not constitute a confirmed booking unless:
Prices and availability may change before confirmation due to airline fares, hotel rates, foreign exchange movements, taxes, supplier pricing, demand or other factors beyond our control.
If the quoted service becomes unavailable, we may offer a suitable alternative or revised quotation.
Unless otherwise specified, prices will be communicated in the applicable currency and may include or exclude taxes, service charges, local fees or other charges depending on the booking.
Additional costs may arise due to:
Any applicable payment processing or convenience fee will be displayed or communicated before payment wherever applicable.
Bookings may require full payment or a deposit depending on the nature of the travel service and applicable supplier conditions.
Customers are responsible for completing payments within the communicated deadline. Failure to make payment on time may result in:
Payments may be processed through authorised third-party payment gateways.
Successful payment alone does not guarantee a travel service until the booking has been confirmed by the relevant supplier and Mintverse Travel.
Customers must provide complete and accurate traveller information when making a booking.
This may include:
Mintverse Travel shall not be responsible for losses, cancellation charges, reissue charges or other costs resulting from incorrect or incomplete information supplied by the customer.
Customers should carefully review all booking confirmations, tickets, vouchers and itineraries immediately after receiving them and notify us promptly if any information appears incorrect.
Travellers are responsible for ensuring that they hold valid passports, visas, permits, health documentation and any other documents required for their journey.
Passport validity, visa rules, immigration requirements, vaccination requirements and entry conditions may vary between countries and may change without notice.
Where Mintverse Travel provides visa or documentation assistance, such assistance does not guarantee:
Final approval remains entirely with the relevant authorities.
Certain services booked through Mintverse Travel are supplied and operated by independent third parties.
These may include airlines, hotels, cruise companies, transport providers, tour operators, guides, attractions, destination management companies and other suppliers.
Mintverse Travel does not directly control their day-to-day operations, schedules, equipment, facilities or services.
The supplier's own terms, conditions, cancellation policies, baggage rules, check-in requirements and operational policies may apply in addition to these Terms.
Air tickets are subject to the fare rules and conditions of the relevant airline.
Customers are responsible for checking:
Flight schedules may be changed, delayed or cancelled by the airline.
Any refund, rebooking or compensation resulting from an airline schedule change or cancellation will be subject to the airline's applicable rules and governing law.
Hotel bookings are subject to the terms and cancellation conditions of the relevant accommodation provider.
Hotel classifications, star ratings, photographs, room descriptions and facilities may vary according to local or supplier standards.
Standard check-in and check-out timings are determined by the hotel.
Special requests including adjoining rooms, specific views, floor preferences, early check-in or late check-out are subject to availability and cannot be guaranteed unless specifically confirmed.
Tours, excursions, activities, transfers and cruises may be subject to:
Schedules, routes or activities may occasionally be changed where reasonably required for operational, safety or weather-related reasons.
Customers must follow reasonable safety instructions provided by the relevant Service Provider.
Mintverse Travel may create personalised itineraries based on the customer's preferences, budget and requirements.
Proposed itineraries remain subject to availability and may change before confirmation.
Where a package contains multiple components, each component may have separate supplier conditions.
Changes affecting one component may also affect other parts of the itinerary and may result in additional charges.
Group bookings, corporate travel, meetings, incentives, conferences and events may be subject to additional written commercial terms.
These may include:
Where separate written commercial terms are provided for a particular project, event or group booking, those terms will apply to that booking.
Any request to modify a confirmed booking will be subject to availability and the rules of the relevant supplier.
Changes may result in additional:
A requested modification is not confirmed until Mintverse Travel communicates written confirmation of the revised arrangement.
All cancellations and refunds are governed by our Cancellation & Refund Policy together with the conditions applicable to the specific booking.
Supplier cancellation charges, non-refundable deposits, administrative charges, payment processing charges or other penalties may apply.
Certain bookings may be partially or fully non-refundable.
Where booking-specific cancellation terms have been communicated through a quotation, invoice, itinerary, confirmation or voucher, those specific conditions shall apply to that booking, subject to applicable law.
Failure to use a confirmed flight, hotel, transfer, tour, cruise or other service without prior cancellation may be treated as a no-show.
No-show services may be partially or fully non-refundable according to the applicable supplier's terms.
No refund is guaranteed for voluntarily unused portions of a confirmed itinerary unless otherwise agreed or required by applicable law.
Travellers are strongly encouraged to obtain suitable travel insurance covering risks such as:
Where Mintverse Travel assists in arranging insurance, the insurance provider's policy wording, exclusions and conditions will govern the coverage.
Customers should review the relevant insurance policy carefully.
Mintverse Travel shall not be responsible for failure or delay in providing services where caused by circumstances beyond our reasonable control.
Such circumstances may include:
In such circumstances, refunds, credits, alternative arrangements or rescheduling will depend on supplier policies, amounts recoverable from suppliers and applicable law.
Customers and travellers are responsible for:
Travellers are also responsible for determining whether a destination or activity is suitable for their individual circumstances.
We make reasonable efforts to keep information on our Website accurate and current.
However, travel information, prices, availability, schedules, photographs, facilities and descriptions may change.
Website content should therefore not be treated as a guaranteed representation of a service unless specifically confirmed as part of your booking.
Please also review our Website Disclaimer for further information.
Unless otherwise stated, website content including branding, text, graphics, layouts, photographs, design elements and other materials belonging to Mintverse Travel may not be copied, reproduced, distributed or commercially used without prior written permission.
Third-party trademarks, photographs and intellectual property remain the property of their respective owners.
Personal information collected in connection with enquiries, bookings and payments will be handled in accordance with our Privacy Policy and applicable law.
Travel arrangements may require certain traveller information to be shared with airlines, hotels, tour operators, cruise companies, payment providers and other Service Providers involved in fulfilling the booking.
To the maximum extent permitted by applicable law, Mintverse Travel shall not be liable for indirect, incidental, special or consequential losses resulting from circumstances outside our reasonable control or from the acts or omissions of independent third-party Service Providers.
Where liability cannot legally be excluded or limited, nothing in these Terms shall exclude or restrict such liability.
If you experience an issue during your journey, please contact Mintverse Travel as soon as reasonably possible so that we can attempt to assist with the relevant Service Provider.
Complaints relating to a completed booking should include sufficient information to identify the booking and the issue concerned.
Customers should retain relevant tickets, invoices, receipts, photographs and other supporting documents where required.
Mintverse Travel may update these Terms from time to time to reflect changes in our services, suppliers, business practices or applicable requirements.
The latest version will be published on the Website together with an updated effective or revision date.
Changes will apply prospectively unless otherwise required by law.
These Terms shall be governed by the laws of India.
Subject to applicable consumer protection laws and any mandatory jurisdiction requirements, disputes arising in connection with these Terms or services provided by Mintverse Travel shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India.
We encourage customers to contact us first so that reasonable efforts can be made to resolve any concern directly.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.
For enquiries regarding these Terms or a travel booking, please contact:
Mintverse Travel
Email:
sales@mintversetravel.com
Phone: +91 7738092419
Registered Office:
A 301, Shalimar Morya Park,
New Link Road, 3rd Floor,
Andheri West, Mumbai – 400053, India
Website: mintversetravel.com
By submitting a booking request, confirming a travel arrangement or making payment for a service, you acknowledge that you have reviewed and accepted these Terms & Conditions together with any booking-specific terms communicated to you.
