This Cancellation & Refund Policy applies to travel services booked through Mintverse Travel.
Because Mintverse Travel arranges multiple types of travel services through different airlines, hotels, tour operators, cruise companies, transportation providers and other suppliers, cancellation and refund conditions may vary from booking to booking.
All cancellations must be requested in writing through the official contact details of Mintverse Travel.
A booking is not considered cancelled merely because the customer has informed a hotel, airline, tour operator or other Service Provider directly.
Cancellation will be effective only when acknowledged or processed by Mintverse Travel.
Each travel component may have its own cancellation conditions.
These may include:
• Airline cancellation charges;
• Hotel cancellation charges;
• Tour operator cancellation charges;
• Cruise cancellation charges;
• Transportation cancellation charges;
• Non-refundable deposits;
• Administrative charges;
• Government taxes or fees;
• Payment gateway charges; and
• Other supplier-imposed penalties.
Where applicable, the specific cancellation terms will be communicated to the customer at the time of booking.
Certain services may be fully or partially non-refundable.
These may include:
• Certain hotel rates;
• Advance purchase rates;
• Special package rates;
• Certain cruise bookings;
• Event or attraction tickets;
• Visa-related services;
• Special promotional offers; and
• Other supplier-specific products.
If a booking is identified as non-refundable before confirmation, the customer acknowledges that the relevant amount may not be refundable after confirmation.
Where a customer cancels a booking, the refund amount will be calculated after deducting applicable:
• Supplier cancellation charges;
• Hotel cancellation fees;
• Tour/package cancellation charges;
• Cruise cancellation charges;
• Administrative/service charges;
• Payment processing charges where applicable; and
• Any other non-refundable amounts.
The balance, if any, will be eligible for refund.
Cancellations made shortly before the scheduled travel date may result in significantly higher cancellation charges.
Some suppliers may impose 100% cancellation charges close to departure.
Customers should therefore review the cancellation terms before confirming a booking.
If a traveller fails to appear for a flight, hotel stay, tour, transfer, cruise or other booked service without prior cancellation, the booking may be treated as a No-Show.
No-show bookings may be fully non-refundable, subject to the terms of the relevant Service Provider.
Mintverse Travel may cancel a booking in circumstances including:
• Failure to receive required payment;
• Fraudulent or suspicious transaction;
• Incorrect or incomplete customer information;
• Supplier cancellation;
• Unavailability of the booked service;
• Operational or technical reasons; or
• Circumstances beyond our reasonable control.
Where Mintverse Travel cancels a booking for reasons within its control, we will communicate the applicable refund or alternative arrangement to the customer.
Where cancellation occurs because of a third-party supplier or force majeure event, the refund will be subject to the amount actually recoverable from the relevant Service Provider and applicable law.
Hotel cancellation and refund conditions are determined by the hotel or accommodation provider.
Some hotel bookings may be refundable up to a specified date, while others may be partially or fully non-refundable.
The cancellation conditions applicable to the booking will prevail.
For holiday packages containing multiple components, the refund may be calculated separately for each component.
A refund from one supplier does not necessarily mean that the entire package is refundable.
Non-refundable components may be deducted from the total amount paid.
Approved refunds will generally be processed to the original payment method used by the customer.
Refund processing time may vary depending on:
• Supplier processing time;1
• Bank processing time;
• Payment gateway processing time; and
• Internal verification requirements.
Mintverse Travel shall not be responsible for delays caused by banks, payment gateways or third-party suppliers.
A refund will be processed only after the applicable Service Provider confirms the refundable amount, where supplier confirmation is required.
The amount received by Mintverse Travel does not automatically represent the amount refundable to the customer.
Changes to confirmed bookings are subject to availability and the rules of the relevant Service Provider.
Additional charges may include:
• Amendment fee;
• Supplier penalty;
• Hotel charges;
• Administrative/service fee; and
• Applicable taxes.
Where cancellation or disruption occurs due to circumstances beyond reasonable control, including natural disasters, war, terrorism, government restrictions, pandemics, strikes, airport closures or severe weather, refunds or credits will be subject to the policies of the relevant Service Providers and applicable law.
Customers are strongly advised to purchase suitable travel insurance covering cancellation, medical emergencies, baggage, delays and other travel-related risks.
Mintverse Travel will not be responsible for losses that could reasonably have been covered by appropriate travel insurance, subject to applicable law.
Cancellation requests should include:
• Customer name;
• Booking reference;
• Travel dates;
• Contact number;
• Email address; and
• Reason for cancellation, where applicable.
Requests should be sent to:
Email: sales@mintversetravel.com
Phone: +91 7738092419
The cancellation and refund conditions communicated in the customer's booking confirmation, invoice, ticket, voucher or itinerary may contain additional conditions and will apply to that particular booking.
In case of conflict between this general policy and a specific written cancellation condition provided for a booking, the specific booking condition shall prevail, subject to applicable law.
